Clinic Hours
Wednesday ― Friday: 8am - 6pm
Saturday: 8am - 2pm
Sunday ― Tuesday: Closed
By appointment only.
Preparing for Your Appointment
To help your visit go smoothly, please bring:
• Any previous veterinary records
• Current medication information
• A secure leash or carrier
• Any questions you’d like to discuss
Arrive a few minutes early so we can check you in and review your pet’s information.
Clinic Policies
Our policies help ensure safe, efficient, and high-quality care for every patient.
Appointment Cancellation Policy
Please cancel or reschedule your appointment at least 72 hours in advance. Clients who miss appointments or repeatedly reschedule may be required to place a deposit before scheduling future visits. This helps ensure appointment availability for pets who need care.
Medication Refill Policy
For your pet’s safety, veterinarians must examine patients at least once every 12 months before prescribing or refilling medications. This ensures treatments remain appropriate and safe based on your pet’s current health
Surgery Deposit Policy (New Clients)
A $100 deposit is required to reserve surgery appointments for new clients. This deposit is applied toward the total cost of the procedure and secures your pet’s scheduled surgery time. Deposits may be forfeited if appointments are missed or canceled without proper notice.
Accepted Forms of Payment
We accept: - Cash - Credit and debit cards - Tap to Pay Checks are not accepted. Change unavailable.
Volunteers in Our Clinic
You may see trained volunteers assisting during your visit. All volunteers are supervised by our veterinary team and help support clinic operations and patient care. Your pet’s safety and comfort remain our highest priority
Rabies Vaccine Policy
We hold our standards to the highest levels to protect the safety of our staff, patients, clients, and community. All healthy patients are required to have an up-to-date rabies vaccination prior to or at the time of their visit, including before any treatments or procedures are performed. If your pet’s rabies vaccine is due, or if we do not have records confirming current vaccination, the rabies vaccine will be required at the time of your visit before proceeding with care. Rabies vaccination is both a legal requirement and an essential public health measure. Patients with medical conditions that prevent vaccination will be evaluated on a case-by-case basis by our veterinarians. No other exceptions will be made. Rabies titers do not replace rabies vaccination requirements under Minnesota law and cannot be accepted as proof of vaccination.
Emergency and After-Hours Care
If your pet is experiencing a medical emergency outside of our clinic hours, please contact a local emergency veterinary hospital.
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Recommended emergency clinics in the Twin Cities include:
If you are unsure whether your pet needs emergency care, it is always safest to contact an emergency clinic for guidance.
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​You may also contact the Pet Poison Helpline if your pet has ingested something concerning:
Pet Poison Helpline: 855-764-7661
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Fosters of MARS: Please contact the emergency phone numbers listed in your foster paperwork to connect with a MARS team member.
Helping You Care for Your Pets
Whether you're scheduling your pet’s first visit or continuing their care, our team is here to help.
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As a nonprofit veterinary clinic, our focus is on providing compassionate, transparent care so you can feel confident in every decision for your pet.